Warranty and Repairs

Support, Warranty, and Repairs

Warranty Scope: 
- Manufacturing defect (parts and labor included); 
- Transport of the equipment at the customer's expense in its original packaging; 
- Original parts supplied for all manufacturing defects.

Warranty limits: 
- Acts not in accordance with normal use of equipment leading to deterioration (introduction of foreign bodies, sabotage, breakages, etc.); 
- Unauthorized interventions (carried out by people outside IPRO); 
- Improper operation or handling of equipment; problems due to poor power supply (overvoltage, overcurrent, lack of adequate equipment protection)

Alcance de la garantía: 
- Defecto de fabricación (piezas y mano de obra incluidas); 
- Transporte del equipo por cuenta del cliente en su embalaje original; 
- Piezas originales suministradas para todos los defectos de fabricación.

Límites de garantía: 
- Actos no conformes con el uso normal de los equipos que provoquen deterioros (introducción de cuerpos extraños, sabotajes, roturas, etc.); 
- Intervenciones no autorizadas (realizadas por personas ajenas a IPRO); 
- Uso o manejo inadecuado del equipo; 

 Etandue de la garantie: 
- Defaut de fabrication (pieces et main d´oeuvre comprises); 
- Transport du materiel à la charge du client dans son conditionnement d´origine; 
- Pieces d´origines fournis pour tous les defauts de fabrications.

Limites de garantie: 
- Actes non conformes à l´utilisation normale des equipements entrainant la deterioration(introduction de corps etrangers, sabotages, casses,...); 
- Interventions non autorisées (effectuées par des personnes exterieurs à IPRO); 
- Mauvaise exploitation, ou manipulation des equipements; 
- Problèmes dus à une mauvaise alimentation(surtension, suintensité, absence de protection adequate du materiel)  

Returns & Refunds

Exchange or return items

Items may need to be returned within 14 days.
Items must be returned unused, unmarked, in their original condition, and with the factory seal and packaging intact.  

Refund processing time
After your return is processed, you receive your refund in 7 days. The refund amount should be for the full value of the items returned, but doesn’t include shipping & service fees.